Before we fit anything
We test your existing battery and alternator free of charge before recommending a replacement. If your battery just needs a jump start, we tell you — you are never charged for a battery you didn't need.
Warranty replacement
If a battery we supplied develops a genuine manufacturing fault within its warranty period (shown on your warranty card and the product page — typically 12–24 months), we will test it and replace it free of charge. Keep your warranty card and invoice; you'll need them to claim.
Warranty does not cover damage from accidents, water ingress, incorrect aftermarket electrical accessories, extreme physical damage, or batteries removed/tampered with by someone other than our technician.
Cancelling a callout
You can cancel or reschedule any time before our technician arrives at no charge — just call or WhatsApp us. If a technician has already arrived and completed the free test, there is no charge unless you proceed with a paid replacement.
Refunds
Because payment is only collected once your car is started and working, refunds are rarely needed. If you believe you were incorrectly charged, contact us within 48 hours with your invoice and we will review and refund any amount owed within a few business days.
How to start a claim
Call or WhatsApp us with your name, phone number used for the original booking, and your warranty card or invoice number: